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FAQ’s

About Luban Oman

Does Luban Oman have any physical stores?

You can find our Products on below stores in Oman.

  • H.SMITH
  • BAIT AL ZUBAIR
  • FARMASI
  • ALILA HOTEL (JABAL AKHDAR)
  • AL LILAC
  • BAIT AL ARAB
  • DAR AL HERFYA

How can I be sure the products I purchase are genuine and original?

All our products are 100% original and manufactured in our factory in Muscat Oman.

Will my personal information be kept private?

We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your information without your authorization. For further details, please see the Luban Oman Term & Conditions.

I have some more questions about Luban Oman website and its products. How do I contact you?

Your questions are very important to us and we are committed to have a very responsive customer support, answering every single email with a very close and dedicated customer relation.
You can reach us via E-mail, Phone, WhatsApp, Instagram, please check our Help & Contact us Page.

We are available during workdays: Sunday to Thursday, 8am-5pm GMT+4. Try to contact us during this period. If not, please, have some patience and we’ll answer as soon as we can.

 

Order Placement

How to order?

Buying and ordering on our website is very fast and easy processes! You just have to:

  1. Select the product and the quantity you want and add it to the shopping bag;
  2. Confirm and proceed to Checkout;
  3. Fill a simple form with Billing Address and/or Shipping Address; choose the payment method (PayPal, Credit Card or Debit Card), and Place the Order.

 

What is the estimated delivery time of my order?

  • Delivery time depends on the destination country you choose. At the Checkout page, after choosing the country that you want your order to be shipped to, the delivery time will be automatically visible.
    Below you can see exemplary times needed to deliver an order to some countries:
  • European Union countries:  DHL – 1-4 business days
  • USA, Canada:  DHL – 2-5 business days
  • Australia & New Zealand: DHL – 3-6 business days
  • Brazil:  DHL – NOT AVAILABLE
  • Saudi Arabia:  DHL – 2-5 business days
  • United Arab Emirates:  DHL – 2-5 business days

Please note these are only examples. If you did not find your country on the list above, please check the estimated delivery time on the Checkout page.

Please keep in mind that delivery time should be used as a guide only and that it is counted from the moment of dispatch. Luban Oman cannot take responsibility for delays caused by customs clearance, lack of documentation, issues independent of us.

I want to buy a product at Luban Oman website. What are the shipping charges?

We have shipping and handling costs that are automatically added to the value of the products you purchase. At the Checkout Page, you’ll have the final price and that’s exactly what you’ll have to pay.
The shipping costs depend on the items number, weight, destination you choose when placing the order
The best way to get this information is to add the products you want to the bag and proceed to Checkout. Here, indicating your address, the shipping costs will appear. This way, you can proceed to order.

 

How do I know that my order is confirmed?

Once your order is confirmed, you will receive an email confirming your order details. You will also be notified when we dispatch the item(s) with the respective tracking details.

Can I change the delivery address?

Yes, you can change the address by sending us an e-mail requesting the change and the new address. After the order is processed and shipped (after you receive the shipping confirmation e-mail), it is impossible to change the address.

Can I ship the products to an address that is different from my billing address?

Yes, Definitely! You can do so by filling in your address as the “billing address” and the address you wish to ship your order to as the “shipping address”.

Can I cancel my order?

You can, obviously, cancel your order, for any reason, up to the moment your order has been processed and shipped. After that, you cannot cancel your order, but you may return it. For instructions on how to do this, please refer to our Returns, Replacements and Refunds page.

Payments

How safe is it to use my debit/credit card or make an online payment on Luban Oman?

All the payments done at Luban Oman website are processed over an SSL connection and is 100% secure.
This is an industry-standard secure payment method so that we can ensure that all your online transactions at Luban Oman are processed in an extremely secure environment.

What steps does Luban Oman take to prevent card fraud?

Our trusted online payment partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team:
When our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents.
The ID documents help us ensure that the purchases were indeed made by a genuine card holder.

 

Shipping and Delivery Policies

Does Luban Oman ship to my address?

We ship worldwide using DHL Express
Please note: Some countries have tightened customs restrictions on import shipments, which can lead to delays in delivery.
After an order is placed, how it is processed by Luban Oman?
After the payment is confirmed, we make an effort to post the items on the same or the next business day. If the product is not available now, we allow 3 business days for shipping the product. If any paid product is unavailable for more than 3 business days, the customer will be contacted and informed of the deadline for restocking and choose between waiting or refund.

My order has been shipped. Now how can I trace it?

The orders sent by Luban Oman have an associated tracking code sent by email once the order is posted with all the information to track your order.

Returns, Replacements, and Refunds

How do I return/exchange an item purchased on Care to Beauty?

At Care to Beauty, our main goal is your complete satisfaction so purchasing with us is easy and fully transparent and we offer an “Easy Return Policy” through which you can make a return/exchange request of a product within 10 days of its delivery.

If, after receiving your order, you want to return or exchange a product, kindly refer to Refund Policy Page.

Which are the items that cannot be returned/exchanged?

For the return or exchange to be accepted, it must respect the following rules:

  • The product must be sealed in its original packaging, including the protective cellophane or labels (if any);
  • If the product box has no mark or seal, you must keep intact the seal of the product, or any other protection marks;
  • You shall ensure that the product conforms to all the accompanying components: samples, gifts, among others, respecting the original shipping conditions;
  • Preserve the invoice, bearing in mind that a copy of it must accompany the return of the product to Care to Beauty.
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